Our staff

Members of the team at NEC's office in Cambridge

Course advice team

At NEC, we know that every student thinking about enrolling on a course is different. When you get in touch, you’re not just interested in the course fee and the most convenient way to pay. You need to be sure the course you choose will help you fulfil your career and learning ambitions. If you’re new to distance learning, you’ll be looking for reassurance that the qualification you’re working towards will be recognised by employers, universities and other training providers.

Our advisers are employed by NEC and work alongside our team of in-house course developers. That means it’s easy for us to answer even the most detailed questions because between us, we know every NEC course inside out. Is an IGCSE (International GCSE) a suitable alternative to a GCSE? How is online learning making it easier to study A levels without being in a classroom?

As well as answering questions like these, we help keep NEC’s online community active and vibrant, updating course information on our website, posting news on our Facebook page and Twitter, keeping in touch with current and former students through our monthly newsletter, and blogging about education for the NEC blog.

Student support team

Some students take to distance learning like a duck to water. For others, it’s more of a challenge. There’s someone around every day from Monday to Friday 9am-5pm on the student support team to help students with queries about their course.

We aim to provide a friendly, welcoming and professional place for you to drop in virtually – sadly without the doughnuts and biscuits we’d love to be able to offer. We also book exams on students’ behalf with NEC’s partnership exam centres, organise and host oral exams for language students, make sure NEC courses comply with the requirements of awarding bodies, and update employers and other sponsors on how students are getting on.

If you’re stuck on an assignment, struggling to fit your course around with work and family, or worried you’re slipping behind, we can talk through options and new approaches with you. We’re a small team so we build a personal rapport with students and provide support tailored to individual circumstances. You can contact us by email at student.support@nec.ac.uk or phone us on 0800 389 2839. If you happen to be in Cambridge, please drop in and talk to use face-to-face.