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SRM U10 Service development and monitoring

Service development and monitoring

Unit type: mandatory

This unit examines ways of reviewing and developing products and services on offer within the sport and recreation industry. It is vital in this competitive environment that you constantly examine your services and facilities to ensure that you are providing what the customer wants and that you facility remains competitive.

You will look in detail at how to choose appropriate areas within your service for research, and consider the range of market analysis and assessment techniques that can be used including SWOT, PEST and GAP analysis. You will also examine how to carry out project appraisals, consultation and feasibility studies.

You will assess ways of ensuring that your services are providing value for money and look at the implications of providing new products and services in terms of the resource implications, including costs, staffing needs, marketing, insurance etc.

Order details

Resource	ISRM/City & Guilds Higher Professional Diploma: SRM U10 Service development and monitoring
Order code	NJ33
College price -10% Discount	£224.00

Benefits

• Improve your current career prospects.
• Improve your working practice.
• Direct route to full membership of ISRM.
• Producing a marketing plan.
• Devising health, safety and security policies procedures and practices.
• Presenting a profit and loss account, balance sheet and cash flow statement.
• Applying qualitative and quantitative approaches for measuring quality and customer satisfaction through customer feedback, questionnaires, user and non-user surveys, statistics and the use of primary and secondary data.
• Proposing a plan for a particular event (event management).

Topics include

• The sport and recreation environment
• Marketing
• Managing sport facilities safely
• Financial management
• Human resource management
• Design and technical operations in sport
• Quality and customer care management
• Event management
• Service development and monitoring
• Managing retail operations
• Environmental and ethical issues
• Crowd safety and event control

Entry requirements & Hours of Study

• You must be 18 years old and should hold a level 3 qualification. Mature students may be admitted through accreditation of prior learning (APL).
• Before you enrol on the course you should contact the ISRM to check your eligibility. If you already hold some relevant qualifications, they may grant exemptions, at their discretion, for certain units.
• You should allow 1200 guided learning hours plus additional time to complete the assignments.

Format

To gain the full diploma you will need to study twelve units. Each unit is assessed by a final assignment marked by your tutor and moderated by City & Guilds. There is also an opportunity to complete a practice assignment approximately half way through an unit.